Bellstaff- Just Ring!

Ding ding!!

Hi there! My name's John and I'm a bellman here at the Hotel at the End of the World. I work really hard to make people smile- it makes my work a lot of fun.

I have a stand near the front office where I work out of, and a bell closet where we store guest's luggage and our carts. Since we sometimes keep our guests's belongings inside, it is kept locked at all times and we are responsible for the keys and contents.

I usually assist the guests and their luggage from valet to the front desk, and from the front desk to their room. My cart comes in very handy for traveling families- or those of you who like to pack everything but the kitchen sink! Sometimes my cart is loaded to high to even see over, but that's one of the challenges of my job.

I like to make small talk with the guests when helping them, to make the time go faster and help them feel at ease. My normal questions are to ask where they're from, what brought them to the area, and if they have ever stayed at the Hotel with us. These basic questions can give you a good feeling for the guests, and helps put them at ease after their journey.

When we get to the guest's floor I point out to them the ice machine and fire exits, so there's no confusion.  I assist the guest's into their room and unload their luggage from the cart, and show them some key features in there room (most people appreciate being shown the thermostat!)

Part of the duties of the bellmen here at the Hotel are to handle guest's dry-cleaning. Guest's will bring their garments in a pre-marked laundry bag, which I organize and then hand-off to our local dry-cleaning service. When I receive the fresh clothing the following day, I verify the contents and order information and deliver it to the guest's room. Staying organized and communicating with your co-workers definitely helps avoid confusion or mistakes when it comes to dry-cleaning!

In the mornings there are usually 2-3 bellmen working to assist the guests during check-out. Guests call down to us or the front desk and we hustle up to their rooms with a cart to assist them with their luggage. The mornings are a very busy time, with guests hustling to check-out and retrieve their cars. There is always a rush right before our check-out time at 11, and we let guests now if it will take us a few minutes to be there.

Being a bellman is a high-paced customer oriented job. I enjoy the challenges that arise from it, and the diversity of the people I meet working here. I hope you have enjoyed this peek inside, and please come visit us soon!

Thank you,

John Chrissy
Bellman
Hotel at the End of the World