Greetings from the Front Desk!

Good Afternoon from the Front Desk at the Hotel at the End of the World!

My name is Robbie Guetta and I have been a Front Desk Agent here at the Hotel at the End of the World for 3 years now- and I love every minute of it!

To work at the front desk, you have to be a people person! From being able to present yourself professionally, greet the guests with a smile and  "hello", and just maintain a steady stream of conversation during check-in and check-out, 99.9% of this job is interacting with people.

Most often, we are the first employees of the hotels to greet the guests. We act as ambassadors to the property, and maintain a professional and friendly demeanor at all times. From our personal hygiene to our uniform, the guests are assessing us to establish a feeling for the hotel and property.

During check-in, we like to greet the guests and welcome them to our hotel. Describing the property, amenities, and local attractions help put the guest at ease and develops an instant rapport with us. Making a positive initial impression sets the tone for their entire stay- and is crucial for positive guest feedback!

Our check-in starts at 3pm, and we try to accommodate guests arriving early when rooms are available. We verify the guest's duration of stay, room/bedding requests, vehicle, parking, personal and payment information, and answer any additional questions they may have.

Once the guests have been checked in, we give directions to their room and property amenities, such as the pool, bar, ice machine, etc. During their stay, the guest will contact us for any additional assistance-which is why establishing a good rapport upon check-in is so important. The guests are also informed that they are able to contact us by pressing "0" on their room phone. If they require wake-up calls, additional towels, directions, or housekeeping then we are available at their fingertips.

Being a great Front Desk Agent means you must enjoy working with people- to serve, help, assist and inform them about all your property has to offer. It is a very rewarding job for some, and very challenging for many. The most important staff you can hire is your Front Desk staff- as they will be the ones to represent the property and interact the most with the guests.

That's all for today, I hope to share more with you this week about my position here at the Front Desk.

Thank you and I hope to check you in to our wonderful property soon!

Robbie Guetta
Front Desk Agent
Hotel at the End of the World