Thursday, April 19, 2012

Concierge at Your Service




Hello & thank you for staying at the Hotel at the End of the World!

My name is Carlos Calderon and I am one of the Concierges here at the Hotel. My job is to assist the guests in booking dinners, excursions, and any local information they request, such as directions.
I enjoy meeting and working with new people, and sharing with them ideas for outings.

I typically work afternoon/evenings and always on the weekends- its definitely the busiest time for me! I  work with guests celebrating special occasions, such as birthdays, anniversaries, engagements, family reunions, even bachelor/bachelorette parties!

Every person is unique, and they each have an expectation for the event they're planning. I've found that you can never ask too many questions to determine the best action for guests- in the end all you want is for them to be satisfied!

I've made myself familiar with the local businesses and tours, and can recommend many guests to these attractions without any additional research. Many tour operators have offered or taken me on their excursions so I can experience them firsthand and recommend them to our guests.

Staying up to date on the local events and changes in the community are very important- many guests come stay with us during these times and want additional information about them. Being able to stay current in the community will also help refer guests to local attractions and keep them nearby. One of the ways I stay in touch is by going for a walk in the neighborhood during my lunch break. Any new stores, signs, or promotions I see I take a note of to research when I return.

Most of my income is earned by booking these excursions, so my knowledge on the area and what's available in it helps increase my earning potential. Plus its always exciting to hear about the latest thing to do on the beach!

I hope you have enjoyed my blog, I am very happy to share this with you. Please take a chance to come see us and experience some of the adventures we have to offer!

Thank you,

Carlos Calderon
Concierge
Hotel at the End of the World

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